THE WEALTH EXPERIMENT — FIRST CUSTOMER CONVERSATION https://wealthexperiment.live/sales-skills/ The person I hope to help: The problem I think they have (an assumption until checked): What I know from observation: One open question to start: LEARN The last time this problem happened: What they tried: What became difficult: What a useful outcome would look like: Constraints, preferences and other people involved: REFLECT My summary of what matters: What the person corrected: RECOMMEND ONLY IF USEFUL One bounded next step: What is included and excluded: Effort, price and handling/access terms to agree: How we would check whether it helped: DECIDE Proceed / learn more / change the plan / pause / decline: Agreed next action: Owner: Preferred timing and channel: FOLLOW THROUGH What I promised: What I delivered: Whether the original need was met: What remains unresolved: A new need, only if relevant: LEARN FROM THE EXPERIMENT Actual revenue: Actual expenses: Hours spent: What I learned, including reasons people declined: One thing I will change: A good conversation can end in a respectful no. Keep private customer details in appropriate, approved systems.